Call us old fashioned, but we believe in relationships, dialogue and human interaction. This is why you get a friendly voice on the line when you call – no button navigations to suffer. And this is why you have a dedicated contact person, a service specialist who knows your business, understands your needs and – in most cases – speaks your own language.
Tailored services
Personal support
The service specialists sit right at the heart of the operations – close to production, logistics, sales, R&D, warehousing – so you get quick answers to whatever queries you may have. With their help, you can ensure process efficiency and deliveries in line with your needs and be sure to get direct, accurate order confirmations and deviation reporting. You get personal support in order management, planning, availability,
Customer portal
You can go digital, too. Our customer portal is our online order management tool, open for business around the clock. It is designed to save you time and make your professional life more efficient. In the portal, you can easily make inquiries, place orders, get quick order confirmations and check the progress of your orders all the way to delivery. The portal even keeps the documentation in good order.
Technical Services
Our Technical Services are close at hand to help converters ensure that the delivered paper and board runs as smoothly and efficiently as possible, to increase output and profitability.
We offer a complete technical support package ranging from pro-active consultation where we share our expertise about the optimum material for equipment, processes and end products, to on-site technical support, supervision of trial runs,
Delivery models
You benefit from flexibility in terms of delivery options, volumes and lead times. It is your needs that determine delivery models, logistics services and interactions, tailored for you by your service specialist. We measure our performance in terms of OTIF – On Time In Full. Our delivery precision is 91%!
We offer a menu of four service levels. They cover most needs that range from predictable, long-term shipments to urgent orders of smaller volumes. And if your business requires a truly customized solution, we can tailor a unique Service Level Commitment for you. It can include call-offs at very short notice or outsize volumes. Nearly anything is possible.
As for deliveries, we make it a point to prioritize a transport mode with a small carbon footprint. After all, Dow Jones Sustainability Index has named us the most sustainable packaging company in the world two years in a row.
Express: up to 20 tonnes in 4-7 days
Plus: 20 tonnes with a lead time up to 27 days
Standard: delivery with a lead time of minimum 28 days
Service Level Commitment (SLC): fully tailored terms of supply